Xingchen · Troubleshooting

Classified by scenario; for development/integration issues, please cooperate with the error search and authentication self-check list on the developer page.

Authentication / API

10001 / token is invalid → check refresh and redirect_uri
401 → Whether Header has Access-Token?
429 → Frequency reduction + exponential backoff

Quick start of authentication →

E-commerce / WMS

Order duplication → idempotent key / platform order number mapping
Inaccurate inventory → Difference between pre-emption release and inventory
Refund status is out of sync → State machine comparison table

E-commerce integration topic →

Finance / Checkout

Period-end closing failed → Unapproved vouchers/Profits and losses not carried forward
Bank reconciliation is uneven → Bank-enterprise interface and journal
Cost anomaly → Pricing method and storage sequence

Business Personnel Guide →

Products/Permissions

Can't see the menu → Role authorization and module activation
Inconsistent data on multiple terminals → Cache/account set switching
Exception after upgrade → Patch Notes and Official FAQ

Official FAQ →

Still can't solve it?

MiCount provides Xingchen integrated joint debugging, data repair and migration support; you can first bring error screenshots and account set information for consultation.

Implementation/Troubleshooting Support →

Common next steps after troubleshooting